Terms and Conditions Vietnam Visa


In order to apply Vietnam Visa easily, please use our Terms & Conditions and do following to the instructions. In case of disagreeing with the terms stated in this agreement or are dissatisfied with the site, please direct your complaints to us with email support@evisatovietnam.com or you can access our website http://evisatovietnam.com   for more information.

Now, continue to review this agreement whenever accessing or using this site.

Processing time: We need 2-3 working days (normal service) or 1 working day (urgent service)  except Saturday and Sunday (weekend) and national days to process your Vietnam visa approval letter. The processing can be calculated from the next working day after the documents and the payment are delivered to http://evisatovietnam.com  But if having any denial or delays during processing from Government, we will not be responsible about it.

“Working Day”: means week days from Monday to Friday except for the National holidays (January 1st, last day of the last lunar month – 3rd day of the first lunar month, 10th day of the March lunar month, April 30th, May 1st, and September 2nd).

Fees and Payments: You have to pay all fees and charges for “service fee” and “stamping fee”. You should pay directly “service fee” to us at http://evisatovietnam.com/make-payment to get visa approval letter and pay the “stamping fee” to the Immigration officers at Vietnam airports. Requirements and fees related to the processing of Vietnam visas is subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without notice.

Changing or Canceling information: In case of changing or canceling your visa status, you should do it as soon as possible before it is put into “processing” or has been sent to Vietnam Immigration Department. Because The Vietnam Immigration Department runs a no refund policy on all Vietnam visa related fees as they charge for work done and not per granted visa. Please contact with us immediately to prevent any unnecessary cost being incurred. Lastly we do recommend that you must check your visa confirmation letter against your passport and personal information prior to Immigration departure.

Policy  of refund: If you want to cancel your ID, you must sure that you informed us before your visa application is changed into “processing” status because the Vietnam Immigration Department will not give a refund policy on all Vietnam visas that they did and not per granted visa. If having problem of picking up visa at Vietnam airport, please inform us immediately at email support@evisatovietnam.com for assistance. We are willing to support and answer for all your wonders.

Emergency case: We will support you if we are informed immediately about your trouble while solving problem of visa at the airport/Embassy. Please contact with us through our hotline. If you do not, we will not be in charge of any trouble/refunding later due to this.

Security: You must ensure that all the information given in the application form is true and correct. Because it’s you are person who is responsible for maintaining the confidentiality of your User ID (login) and password. Please notify us immediately of any unauthorized use of your User ID and refer to our Privacy Statement that governs submitted & distributed information.

Communications: We are ready to contact with you via email or phone for all purposes including distribution of marketing and promotional materials.

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